Refund and Cancellation Policy
Effective September 29, 2026 · Version 2026-09-29
How to request help
Email flex-support@interviewflex.ai with your account email, purchase date and the issue. Do not send your card number. Interview Flex Inc is based in Dallas, Texas. We verify the purchase and review requests individually. Mandatory legal rights take priority over the commercial rules below.
Interview credit packs
You may request a full refund within 14 days of purchase when no interview from that purchase has started. Credits are associated with the specific purchase, not just your total balance. Duplicate charges and service failures are reviewed separately. There is no routine partial-pack refund after use, subject to applicable rights. Refunded credits are removed.
Monthly unlimited
You may request a refund within 7 days of the initial purchase or renewal if no interview has started in that billing period. Otherwise we do not provide routine partial-period refunds, subject to service failures and mandatory rights. Cancel in Account → Manage billing to stop the next renewal; ordinary cancellation leaves access until the paid period ends. A refund and cancellation are separate actions—contact support if both are needed.
Account closure and shutdown
Voluntary account closure forfeits unused credits and does not itself entitle you to repayment or a refund. If FlexPrep permanently discontinues service, no discretionary refund is provided for remaining credits or subscription time and future subscription billing stops. These rules do not limit any refund or other remedy required by law.
Consumer cancellation rights
Statutory cancellation periods or remedies may be longer or broader than the commercial rules above. For UK consumers where a 14-day cancellation right applies, send a clear cancellation statement within that period. Starting to use FlexPrep does not by itself waive all cancellation rights. We do not rely on the purchase acknowledgment to waive statutory cooling-off rights. Applicable Canadian federal/provincial and US federal/state consumer rights also take priority.
Optional cancellation statement
You can send: “To Interview Flex Inc, flex-support@interviewflex.ai: I give notice that I cancel my FlexPrep purchase/subscription. Account email: __. Purchase date: __. Name: __. Date: __.” This wording is optional; any clear notice is accepted.
Processing
Approved refunds are returned through Stripe to the original payment method where supported. Your payment provider determines when funds appear. Pending or failed refunds are not completed refunds. Contact support if a confirmed refund has not arrived within the timing communicated to you.