Terms of Service
Effective September 29, 2026 · Version 2026-09-29
Agreement and contact
FlexPrep is provided by Interview Flex Inc, incorporated in Delaware, USA, based in Dallas, Texas. Contact flex-support@interviewflex.ai. You must be at least 18 and legally able to enter this agreement. These terms, the Privacy Policy and the Refund and Cancellation Policy describe your use and purchases. You can print or save these pages.
Practice service
FlexPrep provides a free sample question and paid personalized AI interviews, transcription and coaching reports. AI content can be inaccurate and is educational, not a hiring assessment or a promise of employment. Use truthful examples and review suggestions. Optional video interviewers depend on provider availability and are not required to complete an interview. Video availability will be shown before purchase; do not purchase solely for an unavailable avatar feature.
Pricing
All prices are in US dollars: one interview $4.99 once; five interviews $14.99 once; fifteen interviews $49.99 once; monthly unlimited $99.99 per month. The total payable appears in Stripe Checkout before you confirm. Pack purchases do not renew automatically. Each interview has 3, 5 or 7 questions with up to 3 minutes per recorded answer.
Credits and unlimited access
One credit covers one personalized interview and its coaching report. The credit is reserved when the interview is created; initial question-generation failure restores it. Returning to the same interview does not use another credit. Deleting or abandoning a successfully created interview does not automatically restore its credit; contact support for technical failures. Unlimited access is used before purchased credits. Purchased credits have no scheduled expiry while the account remains open and remain after unlimited access ends. Unlimited means no numerical monthly allowance for personal use, subject to service availability and restrictions on sharing, resale and automated bulk use.
Monthly subscription
Monthly unlimited renews automatically at $99.99 each month until canceled. Purchasing this plan authorizes recurring charges. Cancel through Account → Manage billing before the next renewal to stop the next charge. Access continues until the paid period ends after ordinary cancellation. Contact support if you cannot cancel. Signing out, uninstalling or deleting local history does not cancel a subscription. Recurring price changes will be disclosed before they take effect, with any required notice and consent.
Acceptable use
Use your account for your own practice. Do not share or resell access, automate bulk sessions, bypass controls, interfere with the service, or submit unlawful material or information you do not have permission to use. You retain rights to submitted content and authorize processing needed to provide the service. We may restrict access reasonably to address misuse or security issues, subject to applicable rights.
Closure and service issues
Self-service account closure requires subscription access to have ended. Closing an account deletes cloud history and forfeits unused credits without a discretionary closure refund. Resolve separately eligible refund requests with support first. Permanent service discontinuation does not carry a discretionary refund, but future subscription billing will stop. Neither rule excludes mandatory remedies. Contact support for missing credits, duplicate charges, failed interviews or deletion assistance.
Your rights
The Refund and Cancellation Policy applies. Nothing here excludes rights or remedies that cannot lawfully be excluded. We may update these terms and will provide notice where required. Material changes to purchased access will be handled consistently with applicable law.